Privacy Policy - Neurohacker

The purpose of this Privacy Policy (“Policy”) is to inform you about what information may be collected from you when visiting Neurohacker Collective, LLC (“Company”, “we,” “”us,” or “our”) websites (“Sites”), how such information will be used, with whom such information may be shared, the safeguards the Company has in place to protect such information, and how you can control our use of it.

Neurohacker Collective respects the privacy of our customers. How we handle your Personal Information is important to us. For purposes of this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include de-identified or aggregate information, or public information lawfully available from governmental records.

By accessing the Sites and our services, you agree to our collection and use of Personal Information as described in this Policy and to our Terms and Conditions.

COLLECTION OF PERSONAL INFORMATION

In the 12 months prior to the date of this Policy we may have collected your Personal Information when you visited and interacted with the Sites, joined our Beta Test Program and submitted results and feedback to us as part of that program, logged into your account with us, placed an order on the Sites, joined our channel partner program, registered for or participated in one of our events, contacted us or voluntarily submitted information to us by email, text or phone. We will continue to collect Personal Information from the same sources,

The categories of Personal Information we may have collected from these sources during the 12 months preceding the date of this Policy, and will continue to collect, are as follows:

Personal identifiers: Name, billing and mailing address, email address, telephone numbers, customer number, account number and password, and IP address or other unique identifier. In addition, for our channel partners, this includes organizations with which you are affiliated; your website, Facebook and YouTube URLs; and your Twitter and Instagram handles.
Commercial and financial information: Records of products purchased, ordered, returned, or considered; other purchasing or consuming histories or tendencies; and credit card or other payment information.
Internet or other electronic activity information: Your device and browser type; your browsing and search history on our Sites; information regarding your interaction with our Sites and our advertisements; your interaction with links to Neurohacker promoted by our marketing partners (including those who participate in our affiliate marketing program).
Audio and visual information: Recordings of customer service calls for quality assurance purposes, and photographs of yourself that you voluntarily provide in connection with reviews of our services.
Inferences drawn from the categories of Personal Information identified above.

USES OF PERSONAL INFORMATION

We use your Personal Information to contact you and respond to your inquiries and requests, to provide goods or services to you and process payments and returns, to manage and maintain our relationships with you including for customer service, to manage our events, contact you to tell you about products and services offered by us as well as other promotions which we believe may interest you, to provide you with content we believe may be of interest to you, to personalize your visit to the Sites and improve your experience on the Sites.

We also use Personal Information about your use of our Sites to monitor or improve our Sites; for internal business analysis, including to help us design and enhance our products and service offerings; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.

DISCLOSURES OF PERSONAL INFORMATION

We may share your Personal Information with our vendors and other third parties connected with the operation of our business, including to process payments; verify customer information; fulfill orders and provide shipping services; manage customer information and provide customer service; administer chargebacks; facilitate email communications; host our Sites and assist with other IT-related functions; improve and troubleshoot users’ experiences with the Sites advertise and market our products and services; assist in the operation of our programs including our affiliate marketing program; help us promote and manage events; provide analytics information; and provide legal and accounting services.

We may also disclose your Personal Information to third parties (including regulators and courts) to comply with legal or regulatory obligations or in response to valid legal requests, including to the extent required by law, regulation, subpoena or court order or otherwise in connection with a judicial, administrative or governmental proceeding or as requested by any governmental agency or regulatory authority; to detect and protect against fraud or any technical or security vulnerabilities; to respond to an emergency or otherwise to protect the rights, property, safety, or security of our business, third parties, or the public; or as part of any merger, acquisition, or sale of company assets.

MORE INFORMATION ABOUT COOKIES

The Sites use cookies, pixels, tags, mobile advertising identifiers, and other technologies commonly used in digital advertising. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return; the other technologies operate in a similar fashion.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

CALIFORNIA RESIDENTS

Under California law, residents of California may have certain rights with respect to their Personal Information. For an explanation of those rights and additional disclosures regarding California residents, please see our California Privacy Notice.

NEVADA RESIDENTS

Under Nevada law, residents of Nevada can direct businesses operating in that state not to sell their Personal Information. We do not sell Personal Information within the meaning of sale under Nevada law.

EUROPEAN RESIDENTS

Please see our EU/UK Privacy Policy for more information.

THIRD-PARTY WEBSITES

Our Sites may contain links to other third-party websites, which may have Privacy Policies/Statements that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the Privacy Policy/Statement posted on any website that you may access through our Sites.

SECURITY

Our Company maintains reasonable security measures consisting of physical, administrative and technical procedures and safeguards designed to protect your Personal Information. However, while we maintain reasonable security measures and strive to protect your Personal Information, we cannot guarantee or warrant its complete security.

PERSONAL INFORMATION OF MINORS

We do not knowingly collect Personal Information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use the Sites only with the involvement of a parent or guardian.

MODIFICATIONS TO POLICY

We reserve the right to change this Policy, along with any related provisions, at any time. Any changes to this Policy will be effective immediately. Be sure to review the Policy periodically to ensure familiarity with its most current version. You can easily confirm whether any revisions have been posted since your last visit by checking the date on which the Policy was last revised, which is set forth at the top of this Policy. If you disagree with the changes in our policy, however, please do not use the Sites after the posting of such changes online. By using the Sites following the posting of changes to this Policy, you agree to all such changes.

DO NOT TRACK

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, our Sites do not respond to browsers’ do not track signals.

ACCESSIBILITY

We are committed to ensuring that our communications, including the Sites, are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at (855) 281-2328 or support@neurohacker.com.

QUESTIONS OR COMMENTS OR TO CONTACT US

If you have questions or comments about this Policy, or you wish to confirm or make changes to information about you, please contact the customer care department by e-mail at support@neurohacker.com or phone at 1 (855) 281-2328 or by mail at: 2011 Palomar Airport Road., STE 101, Carlsbad, CA 92011, United States.

Information we collect

Information you provide to us

We collect the personal information you provide to us when you purchase our products online. The categories of information we may collect include:

Personal Identifiers, including name, email address, postal address, and telephone number
Commercial and Financial Information, including purchases and credit card or debit card number
Biometric Information, including sleep, health, or exercise data
Characteristics of Protected Classifications, including sex or gender
Other Sensitive Data, including precise geolocation

We collect the personal information you provide to us when you subscribe to our newsletter. The categories of information we may collect include:

Personal Identifiers, including name, email address, and telephone number
Other Sensitive Data, including precise geolocation

We collect the personal information you provide to us when you visit our website. The categories of information we may collect include:

Personal Identifiers, including name and email address
Other Sensitive Data, including precise geolocation

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies and other tracking technologies.

Opt-Out Preference Signals. Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC..

Information from other sources

We may collect personal information about you from third-party sources, including Ad Networks and Data Analytics Providers.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Internet Activity, Precise geolocation	We delete or anonymize data concerning your use of our website within 10 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Credit card or debit card number	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases	We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Purchases, Sleep, health, or exercise data, Sex or gender	We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers	We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Email address	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Purposes of Processing

We process personal information for the following purposes:

Conducting Surveys
Creating Customer Profiles
Fulfilling Customer Orders
Processing Payments
Providing Customer Support
Sending Promotional Communications

How we disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you purchase our products online:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Business Operations Tool, Collaboration & Productivity Tools, Customer Support Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Shipping Services	Payment Processors
Online Identifiers	Customer Support Tools, IT Infrastructure Services, and Sales & Marketing Tools	Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools
Internet Activity	IT Infrastructure Services and Sales & Marketing Tools	Ad Networks and Data Analytics Providers
Commercial and Financial Information	Collaboration & Productivity Tools, Customer Support Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Shipping Services	Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools
Biometric Information	IT Infrastructure Services	None
Characteristics of Protected Classifications	IT Infrastructure Services	None
Other Sensitive Data	IT Infrastructure Services	None

We may disclose the following personal information about you when you subscribe to our newsletter:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Collaboration & Productivity Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, and Sales & Marketing Tools	None
Online Identifiers	IT Infrastructure Services and Sales & Marketing Tools	Ad Networks and Data Analytics Providers
Internet Activity	IT Infrastructure Services and Sales & Marketing Tools	Ad Networks and Data Analytics Providers
Other Sensitive Data	IT Infrastructure Services	None

We may disclose the following personal information about you when you visit our website:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Governance, Risk & Compliance Software	None
Online Identifiers	IT Infrastructure Services and Sales & Marketing Tools	Ad Networks and Data Analytics Providers
Internet Activity	IT Infrastructure Services and Sales & Marketing Tools	Ad Networks and Data Analytics Providers
Other Sensitive Data	IT Infrastructure Services	None

California Privacy Notice (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we disclose information. The length of time for which we retain personal information is described above in How long we keep your data. Our purposes for processing data are described above in Purposes of processing.

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, and Online Identifiers. This allows us to show you ads that are more relevant to you.

We "sell" personal data to third parties, as that term is defined in the CCPA.

You may opt-out of these data practices here.

We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.

CCPA Rights

Your CCPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page or by emailing us at moc.rekcahoruen@ycavirp.

Right to Know and Access

You have the right to request to know and access the following about the personal information we have collected about you in the past 12 months:

the categories and specific pieces of personal information we have collected about you
the categories of sources from which we collect personal information about you
the business or commercial purposes for which we collect, sell, or share personal information
the categories of third parties with whom we disclose the information
the categories of personal information about you that we have sold, shared, or disclosed for a business purpose, and the categories of third parties to whom we have sold, shared, or disclosed that information for a business purpose

The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To receive a copy of the specific personal information we have about you, submit a Request to Know or Access via the link above. If you make a Request to Know more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete from our records your requested personal information and direct our service providers to do the same.

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
We will not provide a different level or quality of goods or services to you
We will not suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
We will not retaliate against you, as an employee, applicant for employment, or independent contractor

We may still offer you certain financial incentives permitted by the CCPA such as discounts, rewards, premium features, or loyalty accounts that can result in different prices, rates, or quality levels.

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request. If you submit a request not through our webform, we will ask you to provide the same information requested in the webform.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a rights request under the CCPA by emailing us at moc.rekcahoruen@ycavirp. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification.

If you have trouble accessing this notice, please contact us at moc.rekcahoruen@ycavirp.

Contact Us

If you have any privacy-related questions or have trouble accessing this notice, please email moc.rekcahoruen@ycavirp.

Virginia Privacy Notice (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we disclose information. The length of time for which we retain personal information is described above in How long we keep your data. Our purposes for processing data are described above in Purposes of processing.

Data “Selling” and Targeted Advertising

We process personal data for purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices here.

We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in VCDPA.

Profiling

The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

VCDPA Rights

Your VCDPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. Subject to certain limitations, we will permanently delete any such personal data from our records and direct our processors to do the same.

Right to Non-Discrimination

If you exercise your VCDPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services
We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

Sale of Personal Data:
We do not sell your personal data, as defined by the VCDPA.

Targeted Advertising:
Exercise your right to opt-out here.

Profiling:
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Authenticating Your Request

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, click here and select "Appeal a Decision" in the request type drop-down.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.

Colorado Privacy Notice (CPA)

This section provides additional information for Colorado residents under the Colorado Privacy Act (CPA). The terms used in this section have the same meaning as in the CPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CPA.

Collection and Disclosure of Personal Information

Data “Selling” and Targeted Advertising

We "sell" personal data to third parties, as that term is defined in the CPA.

We process personal data for purposes of targeted advertising (as defined in the CPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices here.

Profiling

The CPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

CPA Rights

Your CPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. You have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make a Request to Know more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data we have obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

To comply with legal obligations
To comply with an official investigation or cooperate with law-enforcement agencies
To establish or defend legal claims
To complete an obligation to you that you have requested
To respond to security incidents, fraud, harassment, and other similar activity
To identify and repair technical errors
To conduct internal research to develop, improve, and repair our products and services
For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your CPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services
We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if the exercise of your CPA rights affects the feasibility or the value of those products or services, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.

You may exercise your right to opt-out.

Authorized Agents. You may authorize an agent to submit a Request to Opt-Out on your behalf, including through a technology such as a web link, browser setting, or global device setting. We will comply with such requests if we are able to authenticate your identity and the agent’s authority to act on your behalf.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Authenticating Your Request

Right to Appeal

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Colorado Attorney General’s Office.

Connecticut Privacy Notice (CTDPA)

This section provides additional information for Connecticut residents under the Connecticut Data Privacy Act (CTDPA). The terms used in this section have the same meaning as in the CTDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CTDPA.

If you have any questions or wish to contact us regarding this privacy notice, please send an email to moc.rekcahoruen@ycavirp.

Collection and Disclosure of Personal Information

Data “Selling” and Targeted Advertising

We "sell" personal data to third parties, as that term is defined in the CTDPA.

We process personal data for purposes of targeted advertising (as defined in the CTDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices here.

Profiling

The CTDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

CTDPA Rights

Your CTDPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page.

Right to Access

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

To comply with legal obligations
To comply with an official investigation or cooperate with law-enforcement agencies
To establish or defend legal claims
To complete an obligation to you that you have requested
To respond to security incidents, fraud, harassment, and other similar activity
To identify and repair technical errors
To conduct internal research to develop, improve, and repair our products and services
For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your CTDPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services
We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You may exercise your right to opt-out.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Authenticating Your Request

Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request. Authentication is not required for a Request to Opt-Out, but we may deny the request if we have a good faith, reasonable, and documented belief that the request is fraudulent.

Right to Appeal

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Connecticut Attorney General’s Office.

Notice of Financial Incentive

Consumers who sign up for our marketing emails receive free shipping and a buy one, get one offer (some exclusions apply) on their first purchase. To opt in, a consumer must enter their email address into the form and consent to receive emails in exchange for a discount provided via coupon code. A consumer may unsubscribe from our marketing emails by using the unsubscribe link in the email footer at any time. We calculate the value of the offer and financial incentive by using the expense related to the offer.