PRIVACY POLICY

PRIVACY POLICY – REVISED AS OF OCTOBER 6,2021

The purpose of this Privacy Policy (“Policy”) is to inform you about what information may be collected from you when visiting Neurohacker Collective, LLC (“Company”, “we,” “”us,” or “our”) websites (“Sites”), how such information will be used, with whom such information may be shared, the safeguards the Company has in place to protect such information, and how you can control our use of it.

Neurohacker Collective respects the privacy of our customers. How we handle your Personal Information is important to us. For purposes of this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  It does not include de-identified or aggregate information, or public information lawfully available from governmental records.

By accessing the Sites and our services, you agree to our collection and use of Personal Information as described in this Policy and to our Terms and Conditions

COLLECTION OF PERSONAL INFORMATION

In the 12 months prior to the date of this Policy we may have collected your Personal Information when you visited and interacted with the Sites, joined our Beta Test Program and submitted results and feedback to us as part of that program, logged into your account with us, placed an order on the Sites, joined our channel partner program, registered for or participated in one of our events, contacted us or voluntarily submitted information to us by email, text or phone. We will continue to collect Personal Information from the same sources,  

The categories of Personal Information we may have collected from these sources during the 12 months preceding the date of this Policy, and will continue to collect, are as follows: 

  • Personal identifiers: Name, billing and mailing address, email address, telephone numbers, customer number, account number and password, and IP address or other unique identifier.  In addition, for our channel partners, this includes organizations with which you are affiliated; your website, Facebook and YouTube URLs; and your Twitter and Instagram handles.

  • Commercial and financial information: Records of products purchased, ordered, returned, or considered; other purchasing or consuming histories or tendencies; and credit card or other payment information.

  • Internet or other electronic activity information: Your device and browser type; your browsing and search history on our Sites; information regarding your interaction with our Sites and our advertisements; your interaction with links to Neurohacker promoted by our marketing partners (including those who participate in our affiliate marketing program). 

  • Audio and visual information: Recordings of customer service calls for quality assurance purposes, and photographs of yourself that you voluntarily provide in connection with reviews of our services.

  • Inferences drawn from the categories of Personal Information identified above.

USES OF PERSONAL INFORMATION 

We use your Personal Information to contact you and respond to your inquiries and requests, to provide goods or services to you and process payments and returns, to manage and maintain our relationships with you including for customer service, to manage our events, contact you to tell you about products and services offered by us as well as other promotions which we believe may interest you, to provide you with content we believe may be of interest to you, to personalize your visit to the Sites and improve your experience on the Sites. 

We also use Personal Information about your use of our Sites to monitor or improve our Sites; for internal business analysis, including to help us design and enhance our products and service offerings; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.

DISCLOSURES OF PERSONAL INFORMATION 

We may share your Personal Information with our vendors and other third parties connected with the operation of our business, including to process payments; verify customer information; fulfill orders and provide shipping services; manage customer information and provide customer service; administer chargebacks; facilitate email communications; host our Sites and assist with other IT-related functions; improve and troubleshoot users’ experiences with the Sites advertise and market our products and services; assist in the operation of our programs including our affiliate marketing program; help us promote and manage events; provide analytics information; and provide legal and accounting services. 

We may also disclose your Personal Information to third parties (including regulators and courts) to comply with legal or regulatory obligations or in response to valid legal requests, including to the extent required by law, regulation, subpoena or court order or otherwise in connection with a judicial, administrative or governmental proceeding or as requested by any governmental agency or regulatory authority; to detect and protect against fraud or any technical or security vulnerabilities; to respond to an emergency or otherwise to protect the rights, property, safety, or security of our business, third parties, or the public; or as part of any merger, acquisition, or sale of company assets.  

MORE INFORMATION ABOUT COOKIES

The Sites use cookies, pixels, tags, mobile advertising identifiers, and other technologies commonly used in digital advertising. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return; the other technologies operate in a similar fashion. 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

CALIFORNIA RESIDENTS

Under California law, residents of California may have certain rights with respect to their Personal Information.  For an explanation of those rights and additional disclosures regarding California residents, please see our California Privacy Notice

NEVADA RESIDENTS 

Under Nevada law, residents of Nevada can direct businesses operating in that state not to sell their Personal Information.  We do not sell Personal Information within the meaning of sale under Nevada law. 

EUROPEAN RESIDENTS 

Please see our EU/UK Privacy Policy for more information. 

THIRD-PARTY WEBSITES

Our Sites may contain links to other third-party websites, which may have Privacy Policies/Statements that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the Privacy Policy/Statement posted on any website that you may access through our Sites.

SECURITY

Our Company maintains reasonable security measures consisting of physical, administrative and technical procedures and safeguards designed to protect your Personal Information. However, while we maintain reasonable security measures and strive to protect your Personal Information, we cannot guarantee or warrant its complete security. 

PERSONAL INFORMATION OF MINORS

We do not knowingly collect Personal Information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use the Sites only with the involvement of a parent or guardian.

MODIFICATIONS TO POLICY

We reserve the right to change this Policy, along with any related provisions, at any time. Any changes to this Policy will be effective immediately. Be sure to review the Policy periodically to ensure familiarity with its most current version. You can easily confirm whether any revisions have been posted since your last visit by checking the date on which the Policy was last revised, which is set forth at the top of this Policy. If you disagree with the changes in our policy, however, please do not use the Sites after the posting of such changes online. By using the Sites following the posting of changes to this Policy, you agree to all such changes.

DO NOT TRACK

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked.  At this time, our Sites do not respond to browsers’ do not track signals. 

ACCESSIBILITY

We are committed to ensuring that our communications, including the Sites, are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at (855) 281-2328 or support@neurohacker.com.   

QUESTIONS OR COMMENTS OR TO CONTACT US

If you have questions or comments about this Policy, or you wish to confirm or make changes to information about you, please contact the customer care department by e-mail at support@neurohacker.com or phone at 1 (855) 281-2328 or by mail at: 5946 Priestly Dr., STE 104, Carlsbad, CA 92008, United States.


Information for California Residents

This section provides additional information for residents of California under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Personal Information Collected in the Last 12 Months

We collect the following categories of personal information about Customers:

  • Personal Identifiers, including name, alias, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, IP address, customer number, user alias, online identifier, account login, and other persistent identifiers
  • Internet Activity, including interactions with websites, apps or ads and email open and click-through rates
  • Commercial and Financial Information, including purchases and credit card or debit card number
  • Biometric Information, including sleep, health, or exercise data
  • Geolocation data
  • Characteristics of Protected Classifications, including sex or gender

We collect the following categories of personal information about Newsletter Subscribers:

  • Personal Identifiers, including name, email address, and telephone number
  • Online Identifiers, including unique personal identifier, device identifier, and IP address
  • Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, and browsing history
  • Geolocation data

We collect the following categories of personal information about Website Visitors:

  • Personal Identifiers, including name and email address
  • Online Identifiers, including unique personal identifier, device identifier, and IP address
  • Internet Activity, including interactions with websites, apps or ads and browsing history
  • Geolocation data

Sources of Personal Information

We collect personal information about Customers from the following sources:

  • You (the consumer)
  • Data Analytics Providers
  • Ad Networks

We collect personal information about Newsletter Subscribers from the following sources:

  • You (the consumer)
  • Data Analytics Providers
  • Ad Networks

We collect personal information about Website Visitors from the following sources:

  • You (the consumer)
  • Data Analytics Providers
  • Ad Networks

Business or Commercial Purposes for Collecting Information

We collect personal information about Customers for the following business purposes:

  • Provide Products or Services
  • Advertising and Marketing
  • Security
  • Audit Current Interactions

We collect personal information about Newsletter Subscribers for the following business purposes:

  • Provide Products or Services
  • Advertising and Marketing

We collect personal information about Website Visitors for the following business purposes:

  • Provide Products or Services
  • Advertising and Marketing

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

Customers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, alias, email address, postal address, and telephone numberPayment Processors, Service Providers
Online Identifiers, including unique personal identifier, device identifier, IP address, customer number, user alias, online identifier, account login, and other persistent identifiersAd Networks, Data Analytics Provider, Payment Processors, Sales & Marketing Tools, Service Providers
Internet Activity, including interactions with websites, apps or ads and email open and click-through ratesAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Commercial and Financial Information, including purchases and credit card or debit card numberAd Networks, Data Analytics Provider, Payment Processors, Sales & Marketing Tools, Service Providers
Biometric Information, including sleep, health, or exercise dataService Providers
Geolocation dataService Providers
Characteristics of Protected Classifications, including sex or genderService Providers

Newsletter Subscribers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, and telephone numberService Providers
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, and browsing historyAd Networks, Data Analytics Provider, Service Providers
Geolocation dataService Providers

Website Visitors

Personal Information Disclosed Category of Party
Personal Identifiers, including name and email addressService Providers
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Internet Activity, including interactions with websites, apps or ads and browsing historyAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Geolocation dataService Providers

Information We Sell and Categories of Third Parties Sold To

We do not "sell" personal information as commonly understood (exchanging information for money). However, for business and commercial purposes we share certain personal information with third party vendors, as disclosed below. This sharing of information may be considered a "sale" under the broad definition of selling in the CCPA. You may opt-out here.

Customers

Personal Information Sold Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressData Analytics Provider
Internet Activity, including interactions with websites, apps or adsData Analytics Provider
Commercial and Financial Information, including purchasesData Analytics Provider

Newsletter Subscribers

Personal Information Sold Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressData Analytics Provider
Internet Activity, including interactions with websites, apps or adsData Analytics Provider

Website Visitors

Personal Information Sold Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressData Analytics Provider
Internet Activity, including interactions with websites, apps or adsData Analytics Provider

Information We Share and Categories of Third Parties Shared With

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, as disclosed below. This allows us to show you ads that are more relevant to you. You may opt-out of sharing here.

Customers

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

Newsletter Subscribers

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks

Website Visitors

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifier, device identifier, and IP addressAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of the sale of your personal information.

You may opt-out of the "sale" of your information here.

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make and how you make it. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

  • If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e., the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@neurohacker.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@neurohacker.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@neurohacker.com.