PRIVACY POLICY
PRIVACY POLICY – REVISED AS OF April 26,2023
The purpose of this Privacy Policy (“Policy”) is to inform you about what information may be collected from you when visiting Neurohacker Collective, LLC (“Company”, “we,” “”us,” or “our”) websites (“Sites”), how such information will be used, with whom such information may be shared, the safeguards the Company has in place to protect such information, and how you can control our use of it.
Neurohacker Collective respects the privacy of our customers. How we handle your Personal Information is important to us. For purposes of this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include de-identified or aggregate information, or public information lawfully available from governmental records.
By accessing the Sites and our services, you agree to our collection and use of Personal Information as described in this Policy and to our Terms and Conditions.
COLLECTION OF PERSONAL INFORMATION
In the 12 months prior to the date of this Policy we may have collected your Personal Information when you visited and interacted with the Sites, joined our Beta Test Program and submitted results and feedback to us as part of that program, logged into your account with us, placed an order on the Sites, joined our channel partner program, registered for or participated in one of our events, contacted us or voluntarily submitted information to us by email, text or phone. We will continue to collect Personal Information from the same sources,
The categories of Personal Information we may have collected from these sources during the 12 months preceding the date of this Policy, and will continue to collect, are as follows:
- Personal identifiers: Name, billing and mailing address, email address, telephone numbers, customer number, account number and password, and IP address or other unique identifier. In addition, for our channel partners, this includes organizations with which you are affiliated; your website, Facebook and YouTube URLs; and your Twitter and Instagram handles.
- Commercial and financial information: Records of products purchased, ordered, returned, or considered; other purchasing or consuming histories or tendencies; and credit card or other payment information.
- Internet or other electronic activity information: Your device and browser type; your browsing and search history on our Sites; information regarding your interaction with our Sites and our advertisements; your interaction with links to Neurohacker promoted by our marketing partners (including those who participate in our affiliate marketing program).
- Audio and visual information: Recordings of customer service calls for quality assurance purposes, and photographs of yourself that you voluntarily provide in connection with reviews of our services.
- Inferences drawn from the categories of Personal Information identified above.
USES OF PERSONAL INFORMATION
We use your Personal Information to contact you and respond to your inquiries and requests, to provide goods or services to you and process payments and returns, to manage and maintain our relationships with you including for customer service, to manage our events, contact you to tell you about products and services offered by us as well as other promotions which we believe may interest you, to provide you with content we believe may be of interest to you, to personalize your visit to the Sites and improve your experience on the Sites.
We also use Personal Information about your use of our Sites to monitor or improve our Sites; for internal business analysis, including to help us design and enhance our products and service offerings; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.
DISCLOSURES OF PERSONAL INFORMATION
We may share your Personal Information with our vendors and other third parties connected with the operation of our business, including to process payments; verify customer information; fulfill orders and provide shipping services; manage customer information and provide customer service; administer chargebacks; facilitate email communications; host our Sites and assist with other IT-related functions; improve and troubleshoot users’ experiences with the Sites advertise and market our products and services; assist in the operation of our programs including our affiliate marketing program; help us promote and manage events; provide analytics information; and provide legal and accounting services.
We may also disclose your Personal Information to third parties (including regulators and courts) to comply with legal or regulatory obligations or in response to valid legal requests, including to the extent required by law, regulation, subpoena or court order or otherwise in connection with a judicial, administrative or governmental proceeding or as requested by any governmental agency or regulatory authority; to detect and protect against fraud or any technical or security vulnerabilities; to respond to an emergency or otherwise to protect the rights, property, safety, or security of our business, third parties, or the public; or as part of any merger, acquisition, or sale of company assets.
MORE INFORMATION ABOUT COOKIES
The Sites use cookies, pixels, tags, mobile advertising identifiers, and other technologies commonly used in digital advertising. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return; the other technologies operate in a similar fashion.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
CALIFORNIA RESIDENTS
Under California law, residents of California may have certain rights with respect to their Personal Information. For an explanation of those rights and additional disclosures regarding California residents, please see our California Privacy Notice.
NEVADA RESIDENTS
Under Nevada law, residents of Nevada can direct businesses operating in that state not to sell their Personal Information. We do not sell Personal Information within the meaning of sale under Nevada law.
EUROPEAN RESIDENTS
Please see our EU/UK Privacy Policy for more information.
THIRD-PARTY WEBSITES
Our Sites may contain links to other third-party websites, which may have Privacy Policies/Statements that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the Privacy Policy/Statement posted on any website that you may access through our Sites.
SECURITY
Our Company maintains reasonable security measures consisting of physical, administrative and technical procedures and safeguards designed to protect your Personal Information. However, while we maintain reasonable security measures and strive to protect your Personal Information, we cannot guarantee or warrant its complete security.
PERSONAL INFORMATION OF MINORS
We do not knowingly collect Personal Information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use the Sites only with the involvement of a parent or guardian.
MODIFICATIONS TO POLICY
We reserve the right to change this Policy, along with any related provisions, at any time. Any changes to this Policy will be effective immediately. Be sure to review the Policy periodically to ensure familiarity with its most current version. You can easily confirm whether any revisions have been posted since your last visit by checking the date on which the Policy was last revised, which is set forth at the top of this Policy. If you disagree with the changes in our policy, however, please do not use the Sites after the posting of such changes online. By using the Sites following the posting of changes to this Policy, you agree to all such changes.
DO NOT TRACK
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, our Sites do not respond to browsers’ do not track signals.
ACCESSIBILITY
We are committed to ensuring that our communications, including the Sites, are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at (855) 281-2328 or support@neurohacker.com.
QUESTIONS OR COMMENTS OR TO CONTACT US
If you have questions or comments about this Policy, or you wish to confirm or make changes to information about you, please contact the customer care department by e-mail at support@neurohacker.com or phone at 1 (855) 281-2328 or by mail at: 2011 Palomar Airport Road., STE 101, Carlsbad, CA 92011, United States.
We collect the personal information you provide to us when you purchase our products online. The categories of information we may collect include:
- Personal Identifiers, including name, name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number and account security or access credentials
- Biometric Information, including sleep, health, or exercise data
- Location Information, including precise geolocation
- Protected Classifications and Other Personal Characteristics, including sex, gender, or gender identity
We collect the personal information you provide to us when you subscribe to our newsletter. The categories of information we may collect include:
- Personal Identifiers, including name, email address, telephone number, and online Identifiers
- Internet Activity
- Location Information, including precise geolocation
We collect the personal information you provide to us when you visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, and online Identifiers
- Internet Activity
- Location Information, including precise geolocation
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Internet Activity, Precise geolocation | We delete or anonymize data concerning your use of our website within 10 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases | We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Purchases, Sleep, health, or exercise data, Sex, gender, or gender identity | We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests for a minimum of 24 months following the completion of the request. |
| Data we collect for security purposes, including Email address | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Conducting Surveys
- Creating Customer Profiles
- Fulfilling Customer Orders
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
We may disclose personal information about you for business and commercial purposes when you purchase our products online:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Business Operations Tool, Collaboration & Productivity Tools, Customer Support Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Shipping Services | Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools |
| Internet Activity | IT Infrastructure Services and Sales & Marketing Tools | Ad Networks and Data Analytics Providers |
| Commercial Information | Collaboration & Productivity Tools, Customer Support Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Shipping Services | Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools |
| Financial Information | IT Infrastructure Services and Payment Processors | Ad Networks |
| Biometric Information | IT Infrastructure Services | None |
| Location Information | IT Infrastructure Services | None |
| Protected Classifications and Other Personal Characteristics | IT Infrastructure Services | None |
We may disclose personal information about you for business and commercial purposes when you subscribe to our newsletter:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Collaboration & Productivity Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, and Sales & Marketing Tools | Ad Networks and Data Analytics Providers |
| Internet Activity | IT Infrastructure Services and Sales & Marketing Tools | Ad Networks and Data Analytics Providers |
| Location Information | IT Infrastructure Services | None |
We may disclose personal information about you for business and commercial purposes when you visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Governance, Risk & Compliance Software, IT Infrastructure Services, and Sales & Marketing Tools | Ad Networks and Data Analytics Providers |
| Internet Activity | IT Infrastructure Services and Sales & Marketing Tools | Ad Networks and Data Analytics Providers |
| Location Information | IT Infrastructure Services | None |
